Frequently Asked Questions

All classes must be booked in advance: private lessons require a £10 deposit, and courses must be paid in full. We ask that you confirm your place on successive courses by paying before week 4 of your current course.

Courses are not paid on a week-by-week basis. We allow one holiday payment where the courses can be paid £10 per lesson ONCE in 12 months (Jan-Dec). You must inform us at the beginning of the course that you wish to take a holiday. If you are away for two weeks and it spans two courses, you can use this offer on only one course.

We currently use an online booking and payment system by Studio Bookings. They are a web-based system that allows fitness and wellness studios to access and manage their studio and members online. The system allows members to manage their class subscriptions and profiles online directly. They utilise the same extra security that top banks use and do not compromise safety.

Studio Bookings does not share personal information under any circumstances, not for promotions, money, or anything. That’s our privacy guarantee. You can read the full details in their privacy policy.

Privacy Policy: https://studiobookings.com/privacy-policy/

All-inclusive packages are paid as a recurring payment through Studio Bookings, not periodically.

Download the studio bookings app from the following links to manage your payments and class bookings.

https://play.google.com/store/apps/details?id=com.studio...

Drop-in sessions are available only to those currently paying for a course (no exceptions).

All drop-in sessions are pre-arranged with the instructor of the class a person is joining.  

Drop-in sessions are available for stages completed (if you are a stage 10, you can drop-in stages 1 - 9, but not 11 plus). 

You can only drop into a class with space and must respect the class participant's choice of equipment (You may not get your favourite pole or hoop)

If you use your complimentary session to book a practice and fail to turn up or cancel within 12 hours, your free class will be marked as used and may not be redeemed for any other class. Practice sessions are only for members. You must pay for a 4-week course or private lessons to attend practice sessions.

All-inclusive members can go to unlimited practice and stretch; all classes will be available to book the day after the last class.

If someone on an all-inclusive membership books into practice or stretch and doesn't cancel more than three times, we'll allow them to book on the day from then on.

Members paying for the class-only package receive credits for any missed lessons, plus one loyalty practice at the end of the course. We will track this on a loyalty card that you need to get signed by reception staff, who will add the credit upon receipt of the complete (four lessons) signed card. 

After four lessons, anyone attending private classes will get a loyalty practice session. 

If you cannot attend your session, you may use your missed lesson credit within 7 days to attend a different class (with the instructor's permission). 

The credit can be used for practice anytime in the following 12 weeks if you cannot participate in another class in the same week as your missed class.

All-inclusive packages are on recurring payments paid via studio bookings set up by the client. The company will not be responsible for any overpayments the client has failed to cancel, and refunds are only in exceptional circumstances at the manager’s discretion.

A £10 deposit is required for all private lessons and is non-refundable if you fail to attend, but may be transferred to another booking if you give more than 24 hours' notice of cancellation.

If you choose to cancel your course, taster, party, or private class 7 days or more before the start date, we will refund the total amount minus any deposits.

If you cancel less than seven days before the start of your course, you will get 50% of the total amount back.

If you cancel within 24 hours, you will not receive any refund.

If you transfer your course, taster, party, or private class to a different date, you won't be eligible for a refund, and we will only move you once.

Transfers must be with seven days’ notice.

Any person unable to complete their course due to illness or injury must inform us before the course ends, and a sick note/doctor’s note is required as proof of inability to attend. Refunds or credit notes will only be given in exceptional circumstances at the manager’s discretion.

Courses will only run if we have a minimum of four people on. If this is a new course, we reserve the right to move the start date within four weeks from the original start date; after this period, you have the right to a full refund or move to another date. If an established course runs down, you will be offered an alternative class, or we may bring other courses into your class. We will endeavour only to put clients of the same standard or stage of learning together to make the classes run as smoothly as possible.

Due to circumstances beyond our control, we reserve the right to change your course's start time, date or teacher, lesson, taster, or party. If this happens, you will be notified, and a pro-rata refund will be given if we cannot meet your needs.

Although we only book one person to a pole in all our regular classes, there may be rare occasions beyond our control where for safety reasons, a faulty pole may reduce the number of poles available for that class. We, therefore, reserve the right to alter people-per-pole ratios for safety reasons.

All clients must read and sign the waiver found on studio bookings, and we request that you inform the instructor of any changes in your circumstances.

Lessons require a certain fitness level, so if you are unsure about your suitability to join the classes, please speak with your GP before signing up and paying. We will only issue refunds if you have first taken appropriate advice. You may receive a credit note, which you can use towards other suitable classes or transfer to someone else.

Pole Fitness, Aerial Silks and Hoop carry some severe injury risks, which your instructor will explain. We will endeavour to reduce the risk by teaching a progressive program and not asking you to perform moves beyond your ability and control. If you are uncomfortable or wish not to perform an activity, please make your request known to the instructor, who will offer you an alternative.

You are requested not to perform any moves that have not been taught to you by a Pole 4 fitness instructor. During your class, please follow the plan given by the instructor and only perform the moves you have been asked to practice. During a practice session, only practice moves from your lesson plan taught in class; the session is for practising moves, not learning new ones. Practice sessions are available only to current paying members of the club.

We ask that you watch the demonstration, listen to the instructions before performing any moves, and wait to be spotted before trying a move yourself. The instructor will not be held responsible for injury sustained by a student who has not waited for appropriate spotting before tackling an activity on their own.

We are happy to help you with your move, but you are responsible for your own safety as we are for ours. Please note that all activities are performed at your own risk. We ask that you do not ‘spot’ or ‘coach’ each other in class. Our insurance will not cover you for any injuries sustained in this manner.

We will not tolerate behaviour that is deemed inappropriate or offensive. We reserve the right to ask anyone to leave the class and to cancel any future lessons without a refund.

Admittance to the class must be on time. People arriving after the warm-up will not be permitted to join the class.

Please sign in at reception before your class starts to comply with fire regulations. This is required, and if you regularly break this rule, you will be asked to leave the club.

All lesson plans are the intellectual property of Pole 4 Fitness, and our legal team will take action against anyone who breaches these terms.

Pole 4 Fitness uses a database system called Studio Booking. We collect information to enable us to contact you if we need to change the lesson, so we take a full postal address, a landline, and a mobile number. We ask for an up-to-date working email address, as our database system will email receipts for payments made upon the client's request.

Our marketing analysis uses postcodes to determine where customers are relative to our club location.

We do not keep personal information such as religion, family members or occupation. We may ask you to keep a record of health problems, injuries, disabilities, or medications you take if we believe it is in your interest to keep other members of staff aware of your problems.

We do not keep any credit or debit card numbers on record and do not hold personal information on your banking facilities. We never share your information with any other 3rd parties.

We outsource our email list to companies like Mailchimp and studio bookings, who deliver our emails to you. We upload your email address, which is not accessible to anyone but us. There is an unsubscribe link in the email, and you can unsubscribe at any time. Once you have unsubscribed, we cannot send you any more emails; if you receive something from us, you’re likely on more than one list, such as enquiries and members. Please note that you may need to unsubscribe from both lists to stop all correspondence from us.

We may contact you via SMS; each text has instructions on how to opt out. To be removed from the mailing list, text back your instructions. If you still receive SMS messages from us, you may be on multiple lists, so please unsubscribe from all lists. We do not share telephone numbers with any other parties.

We post photos of clients’ progress and lessons on social media platforms. You need to inform people in the class if you do not want a picture taken or shared on social media.

Pole 4 Fitness started trading in August 2005. The owners are Mark & Clare Bennett. All correspondence to 955 Spring Bank West, HU5 5HD Tel 01482 503020 / 07766223155